Privacy Policy

Effective Date: 23-09-2025 06:00 PM

Last Updated: 23-09-2025 06:00 PM

1. Introduction

OdooStream (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify app that integrates Shopify stores with Odoo ERP systems.

2. Information We Collect

2.1 Information You Provide Directly

  • Store Information: Shopify store details, including store name, domain, and contact information.
  • Odoo ERP Credentials: Connection details for your Odoo ERP system (base URL, database name, username, password).
  • Account Information: Name, email address, and other contact details.
  • Configuration Data: Field mappings, sync settings, and integration preferences.

2.2 Information We Collect Automatically

  • Usage Data: Interactions with the app, including features used and time spent.
  • Sync Data: Information about data synchronization between Shopify and Odoo systems.
  • Performance Data: App performance metrics, error logs, and system health details.
  • Device Information: Browser type, operating system, IP address, and device identifiers.

2.3 Data Synchronized Between Systems

  • Customer Data: Names, email addresses, phone numbers, addresses, purchase history.
  • Product Data: Product names, descriptions, prices, inventory levels, categories.
  • Order Data: Order details, payment and shipping information, order status.
  • Inventory Data: Stock levels, warehouse locations, inventory movements.
  • Financial Data: Payment transactions, invoices, refunds, financial reports.

3. How We Use Your Information

3.1 Core Functionality

  • Synchronize data between Shopify and Odoo ERP.
  • Map and transform data fields between systems.
  • Provide real-time synchronization of critical business data.
  • Detect and resolve synchronization issues.

3.2 Service Improvement

  • Optimize app performance and reliability.
  • Develop new features and enhancements.
  • Identify and resolve technical issues.
  • Analyze usage patterns to improve user experience.

3.3 Communication

  • Provide customer support and technical assistance.
  • Notify you about app updates, new features, and changes.
  • Send notifications about sync status, errors, and system issues.

4. Information Sharing and Disclosure

4.1 Third-Party Services

We may share information with:

  • Shopify: Store data and app usage information as required.
  • Odoo ERP: Business data necessary for synchronization.
  • Cloud Infrastructure: Hosting and processing providers (AWS, Google Cloud, etc.).
  • Analytics Services: Google Analytics or similar tools.
  • Support Tools: Platforms used for customer support.

4.2 Legal Requirements

We may disclose information when required to:

  • Comply with legal processes (e.g., subpoenas, court orders).
  • Respond to government or regulatory requests.
  • Protect our rights, property, or safety.
  • Protect the rights, property, or safety of users.

4.3 Business Transfers

Your information may be transferred in the event of a merger, acquisition, or sale of assets.

5. Data Security

5.1 Security Measures

We implement safeguards, including:

  • Encryption of data in transit and at rest.
  • Strict access controls and authentication.
  • Regular security audits and vulnerability assessments.
  • Hosting on secure cloud infrastructure.
  • Security training for employees.

5.2 Data Retention

  • Active Data: Retained while your account is active.
  • Sync Logs: Retained for 90 days.
  • Account Data: Retained for 30 days after termination.
  • Legal Requirements: Retained longer if required.

6. Your Rights and Choices

6.1 Access and Control

You may request:

  • Access, correction, deletion, or portability of your data.
  • Restriction of processing in certain cases.

6.2 Account Management

  • Update information via app settings.
  • Disconnect Odoo ERP at any time.
  • Request account deletion through support.

6.3 Communication Preferences

  • Opt out of non-essential notifications.
  • Unsubscribe from marketing emails.
  • Note: Essential support communications cannot be opted out.

7. International Data Transfers

Your information may be processed outside your country. Safeguards include:

  • Standard Contractual Clauses.
  • Adequacy decisions.
  • User consent where required.

8. Children’s Privacy

Our app is not intended for children under 13. We do not knowingly collect such data. If discovered, we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy. If so, we will notify you by:

  • Email to your registered address.
  • In-app notices.
  • Updates on our website.

Continued use of the app after changes indicates acceptance.

10. Compliance with Privacy Laws

This policy complies with:

  • GDPR (EU)
  • CCPA (California)
  • PIPEDA (Canada)
  • Other applicable laws

11. Shopify App Store Compliance

This app follows Shopify App Store rules:

  • Transparent data collection disclosure
  • Proper user consent.
  • Data minimization
  • Security standards
  • Respecting user rights to access, correct, and delete data.

12. Contact Information

Questions about this Privacy Policy? Contact us at:

Email: brainstreamtechnolab@gmail.com
Address: 606, Times Square Arcade, Thaltej, Ahmedabad, India, 380059
Phone: +91 635 364 1990

13. Additional Information

13.1 GDPR Legal Basis

  • Contract Performance
  • Legitimate Interest
  • Consent
  • Legal Obligation

13.2 CCPA Data Categories

  • Identifiers: Names, emails, account data
  • Commercial Information: Purchases, transactions
  • Internet Activity: Usage, browsing behavior
  • Geolocation Data: IP-based location
  • Professional Information: Business contact details

13.3 Third-Party Sharing

We do not sell your personal information. Data may be shared only with service providers under strict agreements.

This Privacy Policy is effective as of 23-09-2025 at 06:00 PM and was last updated on 23-09-2025 at 06:00 PM.